Effective Date: 03 August 2025

At PSR, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services.

1. Data Controller

Rose Sebola
Owner of PSR
Email: rose@psragent.com

2. Personal Data We Collect

When you use our booking or inquiry services, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Booking details (e.g., check-in/check-out dates, number of guests, preferences)
• Payment information (where applicable)
• Communication or feedback from you

3. How We Use Your Data

Your personal data is collected to:

• Process and confirm bookings
• Match you with suitable accommodation, event, or conference venues
• Communicate booking details, confirmations, or updates
• Respond to your questions and support requests
• Send important service notifications or offers (only with your consent)
• Ensure legal compliance and safety
• Improve our customer service and platform experience

4. Legal Basis for Processing

We process your data based on:

• Your consent (when you fill in a form or request a booking)
• Contractual necessity (to fulfill your booking or service request)
• Legal obligations (for compliance and safety)
• Legitimate interests (to improve our service and protect against fraud)

5. Data Sharing

We may share your information with trusted third parties such as:

• Accommodation or venue partners (to confirm your bookings)
• Service providers (e.g., payment processors, website hosting)
• Legal authorities if required by law
• We do not sell your personal data to third parties.

6. Data Storage & Security

Your data is stored securely and only accessible by authorized personnel. We implement technical and organizational measures to protect your information from unauthorized access, disclosure, or loss.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purpose it was collected for
• Meet legal or contractual obligations
• Provide follow-up support or services

8. Your Rights

You have the right to:

• Access your personal data
• Request corrections to your information
• Request deletion of your data (where applicable)
• Withdraw consent at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at:
Email: rose@psragent.com

9. Cookies & Tracking

If our website uses cookies, we will notify you accordingly. Cookies help us understand how visitors use our site and improve functionality.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

Thank you for trusting PSR. Your privacy is important to us.